Building a Career in Customer Support How to advance your career in customer support.
Out on the Wire Storytelling advice from This American Life, RadioLab & more
Competing Against Luck: The Story of Innovation and Customer Choice Clayton M. Christensen's book on Jobs-to-be-Done.
Strategic Customer Service A distillation of 30 years of research on customer service.
Be Our Guest Disney Institute's official guide to great customer service.
100 Ways to Improve Your Writing A collection of practical advice on improving your prose.
The Effortless Experience Why customer effort is the one true driver of loyalty.
The Best Service is No Service Advice from Amazon's former Global VP of Customer Service.
2016 Customer Support Compensation Study What do customer support professionals earn in 2016?
Hiring Your Customer Support Dream Team A 40-page handbook on hiring for support teams.
Revising Prose Offers a step-by-step system for creating readable prose.
Make Every Word Count An excellent book on writing with clarity and substance.
Help Scout Invisible customer support software