Greg Armstrong

Greg Armstrong

Making cool, hopefully useful, stuff.
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Greg Armstrongstarted a discussion

Do you feel like you know what your customers are thinking?

I've been a web developer for 14 years and it seems every business owner, client, or company I've worked for has the same problem. They have no idea what their customers are thinking until there's a problem. And even then, sometimes a contract is just cancelled out of the blue, or a customer never comes back. No communication. No information to improve your offering with. After speaking with a...