Greg Armstrong

Greg Armstrong

Making cool, hopefully useful, stuff.
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Hello! After 14 or so years as a software developer, I've decided to start trying to do my own thing. I've been enjoying talking to people about problems they need solved and figuring out how I can use my experience to help come up with solutions. My first product, Qria, will be live very soon and will hopefully make some people's lives a little easier. Feel free to drag me aside to talk about technology, wildlife conservation, greyhounds or weird music any time!

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Qriap/qriaGreg Armstrong•

23h ago

Do you feel like you know what your customers are thinking?

I've been a web developer for 14 years and it seems every business owner, client, or company I've worked for has the same problem. They have no idea what their customers are thinking until there's a problem. And even then, sometimes a contract is just cancelled out of the blue, or a customer never comes back. No communication. No information to improve your offering with. After speaking with a restaurant manager friend of mine it seems this isn't just an issue with the tech industry.
How do you read the room? How do you guage whether someone is actually happy with your service, or has already decided to churn and just can't be bothered with the awkward pre-cancellation conversation? How do you figure out where your companies strengths and weaknesses lie in the eyes of your customers? I'd love to hear more about people's experiences with this, how people are going about it just now, what would be useful in a tool designed to help with this.

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