Giles Crouch

Great question. I've helped product teams integrate customer feedback into their UX research as part of sprints. Making it a metric. This socializes and norms feedback so it's not feared as much over time. It also helps deal with stakeholder bias. Additionally, keeping a knowledge base of feedback over time helps to track it to assess product improvement over time.

Fascinating. A first iteration of a social agent. Although positioning it to replace smart phones, speakers, glasses requires a huge shift in how humans currently interact with devices. Which means sociocultural change. That can take time and this is a first-mover product like the AI Pin. We are at the start of a shift in how we engage with the digital aspects of our lives.

Great question! A good reference point for AI is to look at social media giants. Around the world they are being sued. Why? Because they knew the harms and tried to bury them. But cultures always, and have, for thousands of years, pushed back when a technology harms them. History doesn't repeat, but it often rhymes. Smart AI companies will see this and move to ensure privacy, gender and racial...

This looks promising. The UX in iOS is slick and well thought out. Hopefully a desktop app and iPadOS version coming as I think it will need that for serious traction. Using LLMs for transcription is fast becoming table stakes and a minimum. Good Slack integration. Maybe Notion next?

I've been lucky enough to be in the beta and absolutely love this calendar app. There are a lot out there today, but there's something about MayDay that seems to just work better. Tags are great for organising and I use the shield function a lot, especially for writing times.

Great question! Expectations are exceeded when value is delivered. I'd like to see tech startups move away from the stale "problem solving" mindset to a "critical thinking" one, which works far better in today's interconnected world where products need to talk more with other products. That requires an understanding of complex systems, not just problem solving.

One tactic I've found works in the early stage is building what I call a Beta Cohort, those that will give you brutally honest feedback during the early days. Onboarding is always the challenge. People expect to find value fast today. That's a big challenge!

A walk in the woods is always invigorating...also, watching some of the great little films on Field Notes Brand website...funny, the little things we do that inspire us when we're in a rut.

Hopefully marketers will stop being over-reliant on useless data that stifles creativity and is, at best, unreliable.

That's ridiculous.