Gianna Raphael Lim

Gianna Raphael Lim

Business Owner
HeyGen
I paid 2 months subscriptions and honestly I highly DO NOT RECOMMEND this AI tool. They basically "scam" you secretly by deducting your credits for no reason. 1) The so called "very powerful" Avatar IV" doesn't even work property with the lip sync. 2) In a day, you will notice at least more than 10 times broken links. 3) For so called Unlimited Videos, same issue with lip sync. Sometimes they worked but no consistency. 4) Customer support did not really understand the products and they tend to give you generic answers which they did not really look into your issues personally. 5) Slow response and not friendly user. The most frustrating part is they deducted your credits and you know we paid for the credits so basically they are cheating my money and no explanation is given for this. Really disappointed with this and be careful all the people out there, do not let those tiktok videos out there fool you.

What needs improvement

customer support (7)lip-syncing (1)credit deduction issues (1)
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