Florian Baptiste

Support and Success teams live in Zendesk every day, but most leadership decisions still rely on spreadsheets, slide decks, and a few cherry picked tickets. The new Isara integration for Zendesk connects directly to your workspace and turns raw conversations into live signals on churn risk, customer frustration, product gaps, and documentation issues. No engineering project. No change to agent...

Big update: Isara now connects directly with Jira. You can push any anomaly, AI recommendation, or insight straight into Jira, instantly turning findings into actionable tasks. No more screenshots, Slack threads, or copy-paste between teams. When you uncover something that matters, it’s one click to turn it into a Jira issue, complete with conversation context and AI-powered recommendations....

Big update: Isara now connects directly with Jira. You can push any anomaly, AI recommendation, or insight straight into Jira, instantly turning findings into actionable tasks. No more screenshots, Slack threads, or copy-paste between teams. When you uncover something that matters, it’s one click to turn it into a Jira issue, complete with conversation context and AI-powered recommendations....

🚀 Big news: we just launched Pulse. Most support teams only learn about critical issues after they escalate. By then, a customer’s patience has run out, and the damage has already been done. That is why we built Isara Pulse — a live dashboard that gives support and success leaders real-time early warning signals from every customer conversation. Pulse continuously scans active tickets and...

Isara Joins the HubSpot App Partner Program — Unlock Real-Time Insights from Your Inbox We’re excited to share that Isara has officially joined the HubSpot App Partner Program. With this new partnership, Isara is now available as an app integration that connects directly to your HubSpot inbox—bringing real-time, AI-powered insights to your Support and Success teams, without the need for manual...

One of the biggest challenges support leaders face is making agent training relevant, timely, and personalized. Traditional training programs are often generic and disconnected from the reality of daily support conversations. With Isara’s new Agent Training Recommendations, you no longer need to guess where your team needs coaching. Isara analyses every customer interaction, detects patterns in...

What if your next product idea was already buried in a support ticket? Isara now analyzes real customer conversations and turns them into product recommendations — so support leaders can help shape the roadmap, not just react to it. Your helpdesk is talking. Now it can be heard. 👉 isara.ai

🚀 We built Isara to give customer support leaders superpowers. No more sifting through endless tickets—just instant clarity on what your customers need, where your team can improve, and how to prevent the next escalation before it happens. Now live on Intercom. Explore Isara here: https://www.intercom.com/app-store/?app_package_code=tappa-insights&category=analytics Can’t wait to see what you...