Clarence Riley

The product is great. It does all that is advertized. The instructions should be clarified to include to leave the monitor plugged in when possible to enable the power outage monitor to work. If you do not leave it plugged in, it will automatically send power outage notifications to your email or text as you choose. I thought it had a way of determining that the camera had the outage but I was misktaken. I contacted the company to ask for solutions to the issue and they agreed to send a new monitor. Later that evening a technician called me back to talk further about the issue and he told me that the notifications would occur due to kt not being plugged in. They are designed to inform the customer when the power to the camper is interrupted ot the monitor. It of course made sense and we have had no further notifications since it has remained plugged in. The service/technical department was very efficient and competent, and helpful. The product is great and the service is s I perior. I highly recommend them and the product.