About
ciopulse is a real-time IT service satisfaction platform built for enterprise IT teams. When an IT support ticket is resolved in any ITSM platform, ServiceNow, Zendesk, Jira Service Management, BMC, Freshservice, the end user receives a short ciopulse survey. Feedback is tied to the specific incident, agent, and team, then aggregated into actionable dashboards and PulseAI executive summaries. ciopulse is a ServiceNow Select Partner with a certified app on the ServiceNow Store and runs on AWS. Trusted across mining, energy, financial services, government and higher education to expose the gap between SLA compliance and actual user experience, the data engine behind a modern XLA strategy.
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