ciopulse

ciopulse

Realtime IT satisfaction on AWS platform
#97479070 followers0 following
#10,907Last month
0 KP
>10,000All time
0 KP

About

ciopulse is a real-time IT service satisfaction platform built for enterprise IT teams. When an IT support ticket is resolved in any ITSM platform, ServiceNow, Zendesk, Jira Service Management, BMC, Freshservice, the end user receives a short ciopulse survey. Feedback is tied to the specific incident, agent, and team, then aggregated into actionable dashboards and PulseAI executive summaries. ciopulse is a ServiceNow Select Partner with a certified app on the ServiceNow Store and runs on AWS. Trusted across mining, energy, financial services, government and higher education to expose the gap between SLA compliance and actual user experience, the data engine behind a modern XLA strategy.

Badges

Tastemaker
Tastemaker

Maker History

  • ciopulse
    ciopulseThe real-time CSAT engine for enterprise ITSM.
    May 2026
    • 🎉
    Joined Product HuntApril 30th, 2026

Forums

•

2mo ago

ciopulse - The real-time CSAT engine for enterprise ITSM.

CIOPulse is a real-time CSAT platform for IT service teams. Every resolved ticket triggers a short survey linked to the incident, agent, and team. PulseAI summarizes open-text feedback and enables automatic service recovery for low scores, with an average response time of 18 minutes. It works with any ITSM via URL integration and offers a certified app for ServiceNow, trusted by enterprise organizations across multiple industries.
View more