About
I build products that feel invisible in the best way - the kind that just work, even in the messiest, highest-stakes moments. At Airbnb, I led platform teams that power agent tools, AI-driven defenses, and enforcement systems that keep our community safe and supported. I’ve launched systems that scale trust, boost efficiency, and solve problems before guests and hosts even see them, from appeals flows to intelligent operations. Before that, I helped Uber stand up in-person support centers from scratch, inspired by the Apple Genius Bar. And I’ve never let go of that mindset: understand what people really need, and build the experience around it.
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