TLDR: One person posts a complaint in Discord, nobody can tell if it's real or not, and your whole team burns two days chasing it. I've watched this happen over and over at studios of every size. The fix isn't "listen harder," it's having someone who actually knows if a complaint represents five people or five hundred before the team scrambles.

Someone posts in your Discord server: "The animation system is completely broken."

Something I keep seeing with small dev teams and game studios:

Someone posts a complaint in Discord. A dev sees it, shares it internally, and within a few hours, the team is scrambling. Sprint gets reshuffled. Engineers are investigating. By the time anyone checks if it's actually widespread, you've already burned two days on what turns out to be one person's edge case.

I saw this pattern constantly when I was in DevRel at Roblox and on the product team at Rec Room. The loudest complaint always won by default because nobody could quickly answer "is this five people or five hundred?"