Chase Chalker

Chase Chalker

Founder of Chatter
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Chase Chalkerstarted a discussion

Feedback Witch Hunts: When One Discord Message Derails Your Entire Week

TLDR: One person posts a complaint in Discord, nobody can tell if it's real or not, and your whole team burns two days chasing it. I've watched this happen over and over at studios of every size. The fix isn't "listen harder," it's having someone who actually knows if a complaint represents five people or five hundred before the team scrambles. Someone posts in your Discord server: "The...

Chase Chalkerstarted a discussion

Feedback witch hunts: when one Discord complaint derails your whole week

Something I keep seeing with small dev teams and game studios: Someone posts a complaint in Discord. A dev sees it, shares it internally, and within a few hours, the team is scrambling. Sprint gets reshuffled. Engineers are investigating. By the time anyone checks if it's actually widespread, you've already burned two days on what turns out to be one person's edge case. I saw this pattern...

Chase ChalkerhuntedChatter.Plus
DevRel teams spend hours every week copying feedback from Discord, GitHub, forums, and support tickets into spreadsheets that are outdated by next week. Chatter pulls feedback from your community channels automatically, clusters related complaints together with AI, and surfaces the pain points that actually matter. When your team resolves an issue, Chatter closes the loop by notifying the users who reported it, something every other feedback tool forgets to do.
Chatter.Plus
Chatter.PlusCommunity feedback clustered by AI into what matters.
Chase Chalkerleft a comment
I built Chatter because I lived this problem. At Roblox and Rec Room, I spent hours every week copying feedback from Discord, forums, and support tickets into spreadsheets. Then, trying to spot patterns across hundreds of scattered messages. The worst part? Users would report something, we'd eventually fix it, and they'd never know. Their feedback just disappeared into the void. Chatter...
Chatter.Plus
Chatter.PlusCommunity feedback clustered by AI into what matters.