What's great
project management (64)issue tracking (18)task tracking (51)agile support (15)
This tool is amazing. I can tell it's the best tool of its kind in the market. Very useful for project management and team collaboration
What needs improvement
slow performance (4)
sometime, it's quite lagging, and the editing session in Confluence is not stable
vs Alternatives
My company chose it.
Did the interface feel intuitive or overwhelming?
8/10
Are sprint planning and backlog grooming efficient in Jira?
10/10
How customizable are workflows without developer help?
8/10
Ratings
Ease of use
Reliability
Value for money
Customization
Report
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What's great
It's my daily tool to communicate with the customer. And I must say this, they are amazing. Everything I need is in a single tool
What needs improvement
Taking note takes time and sometime it's lagging, but it's okay anyway
vs Alternatives
Because my company chose it
What analytics are available beyond basic chat metrics?
Customer Satifactoin
Is there mobile app support for agents on the go?
Yes, but quite slow
Can you build product recommendations within chat?
Yes
Ratings
Ease of use
Reliability
Value for money
Customization
Report
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