Anne Charlotte Mornington

Anne Charlotte Mornington

Implementation Consultant
#102550930 followers2 following
>10,000All time
33 KP

About

I spent eight years at OLIO, a two-sided sharing marketplace, moving from first commercial hire to leading international expansion, strategic partnerships, and impact strategy across a 7.5M-user platform. I'm at my best where growth ambitions outpace structure: launching markets without a playbook, finding the data signal that unlocks investment, and running cross-functional programms where clarity and follow-through are the job.

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Forums

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16h ago

What is your quick, no-bs method for stopping bookmark hoard?

I have hundreds of saved links sitting in random folders that i almost never open again.

Buying a dedicated bookmark manager app feels like overkill for basic link saving but keeping everything in chrome is just making a huge mess.

Do you guys actually go back and delete stuff regularly or is there a simple trick to keep the clutter down?

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4d ago

How do you slow down support responses without irritating paid users?

I used to think instant replies were the key to keeping churn low.

But after spending half my week answering basic questions that were already covered in our setup guide I realized it was doing more harm than good.

Giving fast answers felt great in the moment but it trained users to message us before even trying to click around.

Where do you draw the line between solid customer service and letting users problem-solve on their own?

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