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Seranova automates the follow-up process for local service businesses that rely on Google Reviews. After each job, it sends a short SMS or email to the customer asking how the service went. It reads their reply using sentiment analysis and routes the response. Positive messages get a Google Review link. Neutral/negative messages go to the owner first, so concerns can be corrected before sending the review request. All customers receive a review request, but owners get a window to fix issues.
Seranova AI - Reputation ManagementAutomated Google Review workflows for service businesses.
Ali Kitabileft a comment
Hey everyone, I built Seranova after watching service businesses lose reviews simply because follow-up was inconsistent and issues were discovered too late. Technicians forget to ask, owners get busy, and a small problem can turn into a public one-star review before anyone has a chance to fix it. Seranova automates the post-job workflow. It sends a quick feedback request, reads the customer’s...
Seranova AI - Reputation ManagementAutomated Google Review workflows for service businesses.