Seranova automates the follow-up process for local service businesses that rely on Google Reviews. After each job, it sends a short SMS or email to the customer asking how the service went. It reads their reply using sentiment analysis and routes the response. Positive messages get a Google Review link. Neutral/negative messages go to the owner first, so concerns can be corrected before sending the review request. All customers receive a review request, but owners get a window to fix issues.
Seranova AI - Reputation ManagementAutomated Google Review workflows for service businesses.Nov 2025