Alexandra Skagerholm

I love this product and would highly recommend anyone in CS or support to try it out! I use their chrome plug-in in almost every customer conversation to help me answer customer questions in seconds instead of minutes. I use it in both my email conversations and also in support conversations in intercom. Using Hypertype is saving me several hours per week!

Intercom's customer support agent is my real MVP. As I manage both CS, support, and even aim to drive some growth, Intecoms chatbot FIN is my savior. It lets me stay focused and productive on important projects while our customers can still get answers to their most common questions in just seconds. It also allows me to proactively guide our customers through series, workflows, and product tours. Don't know how I would be able to do my work without it.

I really like Opal for helping me stay focused during the workday. But also for the opposite, to being able to relax on the weekend and not being allowed to visit apps like Slack, Gmail etc. Has really made a difference to change my behavior on how I use my apps on my phone. A bit pricy for personal use...

As a small team, we all wear many hats. So even though my expertise is in sales and customer success, from time to time I need to be able to create compelling designs for newsletters and other customer-facing materials. Here, Canvas makes it easy for me as someone who would preferably not make any designs at all.

Essential for staying in touch with potential and existing clients.

Keeping all ideas and project notes and documents structured and easy to find - a key tool for my own processes and also for staying aligned as a team.

My partner in crime as a professional that manages CS, support, and even some growth. For ideation, project plans, structuring customer communication emails, etc.

Best communication platform for staying connected and aligned with teammates as a hybrid team