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Y Combinatorp/ycJosh

6mo ago

YC founders, would you trust AI to handle 90% of your support chats?

me and my co-founder are building an AI agent because at our last startup we just couldn t keep up with support.

we tried every chatbot out there. they all felt robotic. customers hated it.

hiring more people was too slow + too $$$

so we put together this ai chatbot (think intercom fin but deeper) that trains on your old tickets, learns your tone, doesn t hallucinate, and can actually answer stuff like a real support rep.

Not everything needs AI

These days, almost every product that launches comes with some form of AI. It's become the default AI for this, AI for that. And honestly, most of them don t really need it. The result? Everything starts to feel the same. The only real selling point becomes we use AI.

That s exactly why I started building @HumanEye because not every problem should be solved by AI. Some things, like resume reviews and career guidance, still deserve the human touch. Real feedback, from real people.

Would love to hear your thoughts:

  • Are we overusing AI just for the sake of hype?

  • Have you come across products that felt forced because of their AI features?

  • What are some areas where human input still matters most?

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