We ve all had bad customer support experiences long wait times, robotic responses, and agents who leave us more frustrated than before. But here s the thing: how do companies actually measure and improve their customer service?
That s why we built RoastMySupport a free AI-powered CX audit tool (powered by Score AI) that gives you an instant reality check on your customer service quality. No manual reviews, no complicated setups just fast, actionable insights.
Here s what it does: Identifies gaps in service quality Are your agents truly helping customers? Provides actionable coaching insights Know exactly how to improve. Analyzes customer sentiment trends Spot frustration before it leads to churn. Benchmarks against industry standards See how you compare. Detects compliance risks Ensure agents follow best practices. Improves agent performance Make every interaction count.
RoastMySupport gives instant feedback on your customer support, agent performance, and customer sentiment. Audit your customer support quality across multiple parameters, compare with industry benchmarks, and highlight areas of improvement in minutes.
Hi Product Hunt community!
I'm Varun, co-founder of Score AI. We're building AI Agents to automate quality audits (QA/QC) for customer service teams.
Our AI QA Agent audits every customer conversation just like a QA Analyst would. It understands your business process and internal policies before auditing and verifies real-time data from external platforms (logistics, payments) while auditing. Consumer companies can reduce QA costs by 80% while boosting agent performance and increasing customer retention. Looking forward to any feedback or advice you might have for me - What do you think of the idea?
- Any launch advice or growth hacks?
- Any Hunter suggestions from the customer experience domain? I'm also happy to share more about the product and my journey. Looking forward to hearing form you all!
