Try.com

Try clothes from your favorite online stores for free

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Ankushย โ€” CEO, Try.com
People keep telling us that we're crazy. That it simply can't be done. That this is just how ecommerce works. But we don't want to live in a world where we're not in control of what we spend our money on, and that's why we had to build Try.com.

We're tired of finding out that it doesn't quite fit right. That the fabric is itchy. That we have to wait 14-days for a refund. We built Try.com for the rulebreakers. The girls and guys who take risks. They embrace life. They say 'yes'. They say 'why not'. They say 'I'll Try it'.

Try.com is invite-only, and we're excited to open our first ever batch of invites to Product Hunters today! We hope there's more of you who share our vision to fix online shopping, and we want to hear your thoughts here in the comments.
Mathieu Gosselinย โ€” Mad Captain
@4nkush wish you guys were in UK! And would work with shoes as well. I'd definitely give it a try if you do.
M
Ankushย โ€” CEO, Try.com
@matgosselin @4nkush Thanks Mathieu -- not in the UK yet, but Try.com does work with shoes and accessories as well as clothing! Basically anything that is sold on the supported sites that can be returned.
@4nkush would love to chat, drop me a note at drew@techcrunch
M
Ankushย โ€” CEO, Try.com
@drew @4nkush Cheers drew, will do ๐Ÿ‘
Ellie Wheelerย โ€” Partner, Greycroft Partners
@4nkush What a great concept - I would love to learn more and also intro you to a company that would be a complimentary & diversifying fit as a retail partner -- ellie at greycroft
Michael Sitverย โ€” Head Curator @ Morningshort.com
@4nkush You might want to change your Favicon. It's very similar to Tested.com. http://imgur.com/2eN7kCM
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Arushย โ€” Co-founder, Try.com
@ellie @4nkush Hi Ellie! Thanks for taking the time to comment, please do reach out to Ankush at a@try [dot] com
Greg Muenderย โ€” Author, #mediumbook (notbignotsmall.com)
@4nkush keep up the fire! Great job :)
Amritpanย โ€” Co founder, Makenter
@4nkush Is the invite for producthunt still open? I just attempted to sign up and a status bar seems to run at the top, but otherwise not going anywhere.
Kelsey Whelanย โ€” UI Engineer at Netflix
My goodness this is going to be dangerous. Just tried my first item. ๐Ÿ˜ A lot of these retailers already make returns p easy, but psychologically it feels like much less of a commitment when I'm just 'trying' something.

Nice work!
M
Ankushย โ€” CEO, Try.com
@kelseymwhelan You nailed it, Kelsey! The psychology of being able to Try for Free without any risk or commitment is something that's intangible and hard to explain, but once you use it you get it. Thanks for the feedback!
M
Arushย โ€” Co-founder, Try.com
@kelseymwhelan Kelsey - great to hear. Retailers are getting more savvy about returns, so are companies like Shyp and Uber. We're betting big that annoying returns are going to be solved soon, making the market to Try even more appealing for the general public
Laurent Desserreyย โ€” Design at Tribe, Snapchatters, Leak
Cool product. Congrats on the launch. Just curious, how did u get the domain name? :)
M
Ankushย โ€” CEO, Try.com
@ldesserrey Thanks Laurent! It took us a long time and a lot of hustle to get Try.com. It helps that our team doesn't take 'No' for an answer ๐Ÿ˜‰
Daniel Russellย โ€” Founder, Attentiv
@4nkush What a great get! Domain name sales can be a real pain so I'm sure it wasn't easy.
M
Ankushย โ€” CEO, Try.com
@dnlrussell @ldesserrey absolutely, but worth the hard work in the end, Daniel!
Tyler Hayesย โ€” Blab
@4nkush @ldesserrey Could you go into more depth? This is the perfect community where we'd appreciate learning about who you are and the technicals of how you were able to pull this off ๐Ÿš€
M
Arushย โ€” Co-founder, Try.com
@thetylerhayes @ldesserrey Hey Tyler! We totally get it, and I promise you we will share the story someday, it's a good one ;) We'll dedicate a proper blog post to it. Thanks so much for your interest, we really appreciate it.
Nebojsa Radovicย โ€” Marketing, Machine Zone
Love the product, used it a while ago and got the most awesome shirts I have. The guys are quite knowledgeable and love what are they doing, which makes this service the go-to spot if you are too lazy/busy to do shopping. Easy and super convenient.
M
Ankushย โ€” CEO, Try.com
@eniac Thanks Nebojsa! Appreciate the support and custom, keep coming back for more ๐Ÿ˜
Ben Wheelerย โ€” Developer, independent
@eniac What are the shirts?
Dan Polaskeย โ€” Operations at Sprig
Looks great guys! Excited to give it a whirl. Tried a similar service when Shop It To Me was doing this.

UX comment: I would guess some users would get discouraged from entering their address as the first interaction with the site. It feels like this step should happen once more value is conveyed and it is a bit more clear how the whole process works.
M
Ankushย โ€” CEO, Try.com
@dpolaske Cheers Dan - look forward to more feedback when you get your first batch of Tries.

Re: onboarding flow - you're absolutely right, next update does exactly what you mention ๐Ÿ‘
Lioraย โ€” Product Manager in Silicon Beach
@dpolaske Absolutely. I'm signing up now and definitely discouraged by you asking for my address - I've barely even seen a value prop yet!
M
Arushย โ€” Co-founder, Try.com
@liora_ @dpolaske Thanks Liora, feedback noted! Hope you enjoy the service
Floyd Millerย โ€” Head of Customer Experience, Albert
Seriously, the best thing I've ever seen on product hunt in the past year. Solves a problem that is a huge headache. @arush

Quick question (excuse me if already asked): is there a risk of people using this to "rent" clothing?
M
Ankushย โ€” CEO, Try.com
@hiimfloyd Wow! Bold statement, Floyd - thanks!

There will always be those that try to game the system, just as traditional ecommerce companies will always experience some level of fraud. However, we don't accept returns from customers if the goods are not accepted by the retailer (i.e. unworn, undamaged or without tags).

Look forward to hearing what you think once you've used the service - I hope we live up to your "best thing i've ever seen on PH this year" statement!!
Sachin Dev Duggalย โ€” Sachin Dev Duggal, shoto
Been using this in early beta when it was becoming try.com - I owe my sneakers, jeans, glasses, shirts, work_uniform... okay I think you get the picture. Love the new pivot - don't have to take out my credit card shopping online. Hopefully they can support all the stores we bounce too... going to miss the concierge (or is it still there)
M
Arushย โ€” Co-founder, Try.com
@sachinduggal Thanks for your custom Sachin, happy to have you as such a long-time supporter!
Tyler Hayesย โ€” Blab
@sachinduggal For the rest of us who are just finding it for the first time, what was the pivot? And what was the old domain name?
M
Arushย โ€” Co-founder, Try.com
@thetylerhayes I'm glad you asked! Thanks for taking the time to check us out, and sorry for the slow response but we wanted to get this one right:

This is actually a great Product Management 101 story, and Iโ€™ll follow up properly with a blog post, but hereโ€™s a short answer. Our previous product, BRANDiD, always had this feature, but our go-to-market was completely different, and it was lost in a sea of other value props. BRANDiD helped men discover clothes, try them for free, and had on-demand pickups for returns. For customers that got it, all our metrics were up and to the right. But we were battling too many problems (discovery, try-for-free, returns), it became difficult to scale and to explain to new customers. We systematically tested what features to cut and which parts were really valuable to certain segments. As soon as we opened up try-for-free to heavy online-shoppers, we cut our codebase and operational cost by more than half, and quadrupled our revenue. Hereโ€™s some of the feedback we get everyday:

"I'm simultaneously terrified and amazed!"
"Um this is AMAZING and seems really dangerous to feed my online shopping addiction"
"WHY HAS IT TAKEN SO LONG FOR SOMEONE TO COME UP WITH THIS!?"

People say do unscalable things in the beginning, and that's great for finding out what really matters to customers. But then comes the moment when you have to operationalize and execute at scale. Thereโ€™s so much more we would love to do to reach our grand vision of fixing online shopping, but as a small startup, weโ€™re now hyperfocused on solving only 1 single problem thatโ€™s never been solved before - Try for Free.
Drew Moxonย โ€” Product, Facebook Messenger
@arush Well said. It was certainly a joy to watch and use BRANDiD evolve, and as an early user it was so clear that the site was getting more and more focusedโ€”not just polished and made more shiny, but simplified, reduced, and improved. Great job testing, learning, and iterating to what works for your customers.
M
Ankushย โ€” CEO, Try.com
@moxon @sachinduggal Cheers Drew, great to hear from such a solid product person like you!
Sachin Dev Duggalย โ€” Sachin Dev Duggal, shoto
@thetylerhayes the real pivot was about removing the bells and whistles and focusing on a core offering. As an early customer its definitely a cause to ponder as you were used to asking someone on a chat to order you 10 pairs of shoes so you could jump up and down on each of them in the comfort of your home without taking out your card but I think the new version sets the expectation right for the user - all it took was once to receive a "let me try as many as a I can" order in pieces and the euphoria disappeared and became complains. Kudos to the team to see where the "elasticity" of expectation was going to change from being their headache to where it was very evident to the user that its going to always come in from each etailer...

plus a hidden gem is that now you have all your shopping itemized in one place... so you can always go back to that perennial question "where did I get this again"
Tyler Hayesย โ€” Blab
@sachinduggal Thanks Sachin, it's nice to get an actual answer :)

also, super interesting take
Stewart Rogersย โ€” Journalist/Analyst/Speaker - VentureBeat
This looks really cool, but I can't find anywhere up front or in the FAQ that tells me if this is USA-only. I'm assuming from the list of shops, but then we have many of them in the UK too. Worth clarifying this to save people time and effort...
M
Ankushย โ€” CEO, Try.com
@therealsjr Good point, Stewart, thanks! It is US-only at the moment -- we'll add that to the FAQ. ๐Ÿ‘
Jaime Jorgeย โ€” CEO Founder of @Codacy
This looks awesome. does it work with Shyp, so i can try for free AND have someone do my returns? That would be insane.
Mark Lombardi-Nelsonย โ€” Florida Smiles
@jaimefjorge This would be insane!
M
Ankushย โ€” CEO, Try.com
@jaimefjorge Great question Jaime! Yes, you can use Try.com with Shyp -- we'll send you the items to Try for Free and you can use Shyp to collect your returns in the cities they operate. If you don't already have Shyp you can use the Try.com link to get your first pick on us: http://get.shyp.com/is/TRY30
M
Arushย โ€” Co-founder, Try.com
@lombardinelson @jaimefjorge It is insane, i use Try x Shyp myself. It's a Tryp.
Anthony Douglasย โ€” CEO @ Hole19
@arush hahaha! You guys are awesome!
Mark Lombardi-Nelsonย โ€” Florida Smiles
@4nkush @jaimefjorge Literally the coolest thing that's ever happened to me on Product Hunt.
Austin Smithย โ€” GM @ inside.com
Is there a way to try (pun, acknowledged) this without the Chrome extension? Access to read and change all data on all websites is pretty intense โ€“ but this concept is pretty cool!
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Arushย โ€” Co-founder, Try.com
@awwstn Thanks for taking the time to check it out. Unfortunately this is the standard message every chrome extension of our ilk has to use, what our code is doing is actually far less scary. We simply inject the Try Button on supported websites, and to do this, we listen for applicable stores that are clearly stated in our FAQ. Of course I completely understand that some people may not be comfortable with this, but we hope we're offering a great service and great value in return for your trust.
M
Ankushย โ€” CEO, Try.com
@arush @awwstn To add to that I love the way @GetPoint address this step in their onboarding -- we should learn from that and provide some clarity to users about what we actually do. Thanks for bringing this up though, I'm sure its something others wonder about.
Austin Smithย โ€” GM @ inside.com
@4nkush @awwstn figured it was something like that. I think I'd have been more comfortable even with a little pledge before I click that says "X is why we need this access, Y is what we will use if for, and we are committed to not using it for Z"
M
Arushย โ€” Co-founder, Try.com
@awwstn wow that's powerful and succint copy, just the way I like it! Thanks for dropping by :)
Graham Hunterย โ€” Marketing @ Patreon
I have used it and can attest. It is seriously amazing. I love the fact that the chrome extension just adds "Try it" buttons to my favorite ecommerce sites (especially Zara)
M
Arushย โ€” Co-founder, Try.com
@marketergraham Thanks Graham, let us know if you have any other feedback during the rest of the experience, we're always listening.
Paul Bleicherย โ€” Hello @Codacy
It's simply the best shopping experience you can get. No headaches & great support. Highly recommended
M
Ankushย โ€” CEO, Try.com
@bl_paul Thanks Paul - grateful for supportive customers like you!!
M
Arushย โ€” Co-founder, Try.com
@bl_paul Thanks Paul, we could definitely improve in some places, so appreciate the support ;)
Anthony Douglasย โ€” CEO @ Hole19
Got sneakers, backpack & shirts through them even when they were in beta! I don't think I've ever known a team that hustles like the try.com squad! Congrats on the launch!
M
Arushย โ€” Co-founder, Try.com
@amfsd Much appreciated, work hard, play hard, Try harder.
That's cool! Any ideas when this could get to Europe?
M
Ankushย โ€” CEO, Try.com
@gehnibo Thanks Luca. Not soon enough by the looks of it! We'll definitely do another launch on PH when Try.com is available in Europe ๐Ÿš€
Divyansh Patelย โ€” Founder @uiuxcommunity, UI/UX Designer
@4nkush Nice launch!! Totally excited to try it! Any planning to launch it in India? As the people of India would definitely love this product.
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Ankushย โ€” CEO, Try.com
@divjpatel I would love to launch in India, Divyansh! Step by step ๐Ÿ‘ฃ๐Ÿ˜Š
Anuj Tyagiย โ€” Product Manager, Vee
@4nkush @divjpatel Awesome product, I ignored it as I thought some big clothing brand of US has launched (because of domain name), but it's by luck I saw this post today.
Thom Stoodleyย โ€” Creative Designer, DeepFocus London
@4nkush great idea! Although I'm now stuck looping in the onboarding section of the site. This part is confusing and at nowhere did it say US only yet you list a number of UK stores. I assume you have some details of mine now but how can I cancel or postpone signing up?
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Arushย โ€” Co-founder, Try.com
@stooodley Hey Thom, thanks for checking us out, so sorry about that, we're working on our US-only messaging. For now you can just enter fake data and cancel your account when you get inside. Lmk if you have any issues help@try.com
Jim Carter IIIย โ€” Cause Hacker
I'm a big fan of this founding team. @4nkush & @arush are killing it and I've had a blast watching this venture grow. Been using the product for a while and it gets better each time I need to wardrobe-up. Congrats on the public launch today gents!
M
Ankushย โ€” CEO, Try.com
@noinput Love having customers like you Jim! Thanks for the continued support ๐Ÿ‘
Is it just me, or is this button the Trunk Club poison pill?
M
Arushย โ€” Co-founder, Try.com
@jackbwheeler ha! for some people who prefer to choose their own clothes, perhaps. Different strokes for different folks, ya know? Trunk Club, StitchFix and Warby Parker are all building great businesses for specific customers using the same try-for-free model.
zainย โ€” Designer, Instacart
"How long it take you to get this fly?", I tell em not long, Try.com. A large part of my wardrobe was styled and personalized by the Try.com team. When returning goods, you can request a driver to show up promptly within minutes for pickup, the whole process is super seamless.

Going to the store to shop, not even once.
M
Arushย โ€” Co-founder, Try.com
@zainali Glad to be of service Zain, FWIW i get all my food from Instacart :)
M
Ankushย โ€” CEO, Try.com
@zainali Cheers Zain - "I tell em not long, Try.com" ๐Ÿ˜๐Ÿ‘Œ

Just to clarify we don't currently offer the pick up returns service - however with companies like Shyp & Uber solving the logistics layer we're confident that Trying for Free is going to becoming even more seamless in time.
Hey @4nkush, neat idea as I signed up for Trunkclub myself just days ago.

The immediate question that comes to mind is what is your secret sauce? what is stopping the retailers like Bloomingdales just implementing this themselves? It seems like if they are doing the shipping and returns then they're already doing 99% of the work?
M
Arushย โ€” Co-founder, Try.com
@tommoor Hey Tom, firstly, huge fan of Sqwiggle, thanks for asking the most interesting question of the day so far! The concept of try-for-free is so simple, but at scale quickly turns into a minefield of fraud, under optimized inventory and order-management mayhem. Just in the last few months, we've had some major retailers whoโ€™ve wanted to implement try-for-free themselves, but have the following roadblocks:

1) How do we disincentivize bad behaviour and allocate inventory to those most likely to โ€œkeep"
2) How do we technically integrate the backwards payment model into legacy ecommerce systems

We've solved the second problem today with our sophisticated crawlers (plus our credit facility) that use the retailers' existing web stores basically as an ordering API. The first is harder and is also incredibly valuable. Retailers are in the business of sourcing and merchandising inventory, whereas weโ€™re focused full time on optimally placing that inventory in the right peoplesโ€™ homes with a sustainable conversion rate. At the moment this means ID verification and understanding customer behavioral patterns across retailers.

Hope that makes sense!
@arush it does make sense! The value of being able to have some sort of 'trust' profile of a user across retailers seems like a particularly interesting part, especially if you are sending out hundreds of dollars worth of goods at a time...

I remember that when 'wonga' came out in the UK doing payday loans their secret sauce to approving loans in minutes was related to checking your social networks amongst other things to get an idea of how trustworthy you might be... eg How many friends does this person have, how broad is their network, do they have a verified email address etc. Interesting stuff :)
M
Arushย โ€” Co-founder, Try.com
@tommoor Exactly! The traditional ecommerce model was designed for a world with no trust and no data to replace that trust. The amount of data available in the public domain combined with the incredible advancements in fraud intelligence means that we can definitely solve this problem - and soon!
IlBelย โ€” Founder, Delprice
1 billion dollar idea!
Fahm Sikderย โ€” Designer at Saavn
Awesome idea! I love the design as well, great job guys!
M
Arushย โ€” Co-founder, Try.com
@fahmsikder Thanks Fahm, lots of people put a lot of hard work into this, much appreciated.
UX: I let Chrome autopopulate my address and ithe green Next button remained disabled. After manually entering my address, the Next button became active. Y u no like autopopulate address? At least disable it if no like.
M
Arushย โ€” Co-founder, Try.com
@jffrybrwn Thanks Jeff! Noted, please keep the feedback coming
UX: I shouldn't have clicked so quickly (a little excited here, sorry), but now I can't go back to Step 0 after I give you my cell during the onboarding process.
Taylor Martinezย โ€” CEO- Journey - A positive social network
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Rabi Guptaย โ€” Cofounder Eva bot @Vizzi
Brilliant idea. Gonna try for sure!
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