Boulder is great but my experience at this location was a NIGHTMARE!
It started on Day 1 when I moved in and spotted a mouse in the kitchen. I reached out to the community manager who was very responsive and who told me that there was already mice traps in the house (so this wasn’t new news).
I kept spotting mice in the house on Day 2, Day 3 and Day 4 while having lunch in the kitchen area. I saw mice running in the living room and running on the kitchen counter and on the oven (next to people’s food). Once again, I reached out to the community manager who ordered more traps. At that point, every single roommate (we were 8) saw at a least one mouse in their bedroom.
A week later, I randomly met the owner of the house who came to visit. I told her that there was an issue with mice and that traps were definitely not enough to fix the issue. She told me that it was normal to have mice in Boulder and that there were mice in every house in the area. I was honestly quite surprised about her comment and did not pursue the conversation as she was definitely not willing to fix this issue (How can we expect guests who pay for a service to be okay with this situation??).
Once the community manager delivered the new traps, I caught 2 mice in less than an hour. I realised that the situation was quite bad and I started to check spots around the house. And this is when I realised that it was alarming, nasty and definitely not safe.
Later that day, I spotted mouse poop on my bed which made me feel really uncomfortable. For the next week, I could hear mice running in my bedroom day and night. I spotted several mice under my desk and I caught 7 MICE in 5 DAYS that week!
The community manager reached out to a pest control service that came by and told us that the house was infested with mice. How safe is that? Seriously??
After TOO MANY sleepless nights, I decided to leave the place earlier and had to find another place to stay.
The customer support has been contacted several times and it has been quite challenging to deal with them. They agreed to refund me the unused nights of my stay but refused to partially refund me.
This experience with Outsite has been one of the worst I had to deal with. This is so disappointing and so frustrating. It seems that Outsite is happy to take my money but does not have a clue of what a decent customer service is. A joke for a company that pretends to deliver premium services.
I would highly avoid this location for the next couple of months until the situation is fully resolved.
On a side note, there was a dog at that location. Nothing against dogs but customers should be told before their arrival that there will be a dog in the house. And rules should apply to the dog & dog owners (don’t leave the dog unattended in the house when owners are not here – having a dog growling at you on your first day isn’t very welcoming).
@Outsite customer support, I am available at anytime for a chat if you find a better solution than the one offered in the past. Still waiting for a partial refund.
A frustrated customer.
Outsite