WOW24-7

Global outsourced customer service

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Global outsourced customer service

0 followers

WOW24-7 is 12+ years experienced company that delivers frontline, backline and back office support solutions to startups, small and medium businesses.

Launch Team

Hunter

We are one of the top providers of outsourcing customer services. For about 12 years, our company has been offering multilingual customer services globally and creating customized solutions to solve any problem related to customer care. Our primary clients are owners of small and medium-sized companies who want to facilitate their business development and lower operations costs. While other services offer standard models of customer support, our company always creates the most effective strategies exclusively for every client. Besides, we make every effort to match the industry-specific needs of your business. Whether you work in the sphere of e-commerce, startups, or gaming, we have qualified specialists to handle front office as well as back office of your company. When it comes to front office, WOW24-7 gives our clients an opportunity to focus on the business growth while we are taking care of everything from inbound and feedback calls to customer upselling and emails. Be sure that our experts know how to build interactive communication with your clients in order to strengthen their loyalty to your brand. With ordering customer support outsourcing from our service, you have an opportunity to both establish long term and productive relationships with clients and increase their satisfaction. What about back office, hiring us is especially beneficial when you want to make the best use of your resources or just need help with data entry, content moderation, and knowledge base. Also, we can provide you with a virtual assistant who is qualified enough to cope with your tasks 24/7.

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8yr ago

I know the team of WOW24-7 as the team of experts. If you are choosing between different outsourcing solutions, consider this Ukrainian based service.

They will definitely WOW you with their services.

Pros:

They are always in touch with me if I need their help.

Cons:

I appreciate their scalability. I also wish them to be more and more optimistic.

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8yr ago

Skillroads

What issues wow24-7.io solve?

1 - Volume: If you have difficulty keeping up with ticket, chat or call volume, or scaling — you probably need help, that likely means working with a somewhat sizable partner that can scale, whether in India or elsewhere.

2 - Hours - 24/7: you may need to offer 24/7 support or expand your support hours — they can make this much easier to deliver than hiring graveyard shifts

3 - Channels: western companies expect additional support channels and cost effective solution — if you need to add live chat support, you need someone who’s great at live chat, remotely.

4 - Costs: your costs could be too high for in-house teams, especially as you scale — note this can be caused by inefficiency in addition to high in-house staffing costs.

5 - Retention: If your business is focused on customer retention and growing customer relationships, you’ll want a firm that can truly satisfy customers, not just lower costs, but also cross-selling and up-selling.

6 - Inexperience: if you lack the processes and support experience to run an excellent, efficient support operation in-house and regardless of location.

Whether you’re just looking for more information about the wow24-7, especially whether or not to outsource, want to narrow down your search or need some useful recommendations, feel free to reach out to me. Cheers!

Pros:

wow24-7 offered all necessary support:

- back office operations;

- knowledge bases;

- content moderation features;

- data entry service.

Cons:

Sometimes they are too focused. I'd like them to be more cheerful.

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8yr ago

If you'd like to have an outstanding customer care at the earliest stages of your business, WOW24-7 can help you with that. Everyone knows that getting happy customers is not an easy pie, and if you are performing well, you will definitely get more revenue. WOW24-7 team can guarantee a great quality and can grow up with your business.

Pros:

Reliable & cost-effective 24/7/365 customer care services

Cons:

suitable for startups, SMB

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8yr ago

I encountered with different support services. Wow24-7 my choice for now. Best team with the best service.

Thx u guys. All the best

Pros:

Best support project for me: -fast -polit -approachable

Cons:

My favorite support service

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8yr ago

What issues wow24-7.io solve?

2 - Hours - 24/7: you may need to offer 24/7 support or expand your support hours — they can make this much easier to deliver than hiring graveyard shifts

3 - Channels: western companies expect additional support channels and cost effective solution — if you need to add live chat support, you need someone who’s great at live chat, remotely.

4 - Costs: your costs could be too high for in-house teams, especially as you scale — note this can be caused by inefficiency in addition to high in-house staffing costs.

6 - Inexperience: if you lack the processes and support experience to run an excellent, efficient support operation in-house and regardless of location.

Pros:

wow24-7 offered all necessary support:

- back office operations;

- knowledge bases;

- content moderation features;

- data entry service.

Cons:

Sometimes they are too focused. I'd like them to be more cheerful.