Translate multilingual customer conversations inside WhatsApp Web. Incoming text stays visible with a translation below it, and selected voice notes can be transcribed and translated on demand. Chinese replies are replaced with the current customer's language for review before sending. Failed translations keep the original draft instead of sending it. Supports 19 languages and caches translated history locally.
We built this after seeing international salespeople repeatedly copy messages into translators, switch between customers using different languages, and sometimes send the Chinese draft before translation finished. The product keeps text and voice translation inside WhatsApp Web, remembers a language per contact, and prioritizes safe draft replacement over blind one-click sending. Feedback from teams working with Spanish, Portuguese, Arabic and Indonesian customers is especially welcome.