I love, love, love this tool. I used it on 5 calls today. The word cloud was very enlightening, and I love the search feature. The problems: The transcript feature didn't seem to work. There doesn't seem to be a way to add an agenda at the end even though it says you should. It wasn't intuitive to figure out where you could manually add a highlight (had to search for a word then the options would pop up). Several times I purposefully used the voice cues to highlight things. They disappeared after processing, though they were up there for a while.
