We considered traditional answering services, hiring more front desk staff, and generic AI phone tools.
Traditional answering services can answer calls, but they often do not understand automotive workflows well enough. Hiring more staff can help, but it becomes expensive and does not always solve after-hours coverage. Generic AI phone tools can be powerful, but they usually require a lot of setup, script writing, testing, and ongoing management.
We chose TorQi because it felt more specific to automotive businesses. It can support both sales and service calls, route customers based on intent, capture leads, help with appointments, and work 24/7.
The main reason we chose TorQi is that it is not just software. It is a managed solution built around how the business actually handles calls.