I signed up for the free trial in September 2026. My experience with ThumbnailCreator's billing and customer support has been extremely disappointing.
I believed I was still within the trial period and subsequently cancelled/deleted my account and removed my card on September 28. Unknown to me at the time, a charge had already been initiated against my card on September 27. The transaction only reflected/cleared two days later.
I contacted ThumbnailCreator repeatedly to ask why I had been charged, to clarify the status of my trial/subscription, and to request a refund. I received no response whatsoever.
I then went further and contacted Aleric Heck and Greg Kopyltsov directly, who are associated with the company. Neither responded.
I can no longer access my account or billing information because I deleted the account.
I am now having to dispute the charge through my bank because ThumbnailCreator has failed to respond to repeated attempts to resolve the matter directly.
This is extremely poor customer service. If a company charges a customer during what the customer understands to be a trial period, the very least they should do is respond when that customer repeatedly asks for an explanation and a refund.
I'm posting this so other creators are aware of my experience before signing up.