Launched this week
Tacey
Let Shopify customers fix their own orders before ship
2 followers
Let Shopify customers fix their own orders before ship
2 followers
Tacey checks every Shopify shipping address the moment an order lands, lets customers edit their own order (address, quantity, variant, add/remove, cancel) on Shopify's order status page, and lets you merge two paid orders. 14-day free trial.
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Promoted
Hey Product Hunt, Joseph here, solo founder of Tacey.
I spent years in CX for Shopify stores and the same tickets kept showing up. Wrong address. "Can I change my order?" Two orders from the same customer that should have been one box.
So Tacey does a few things. Every shipping address gets checked the moment the order lands, and if a check can't run it's marked not checked, never faked as verified. Customers can fix the address, change quantity, swap a variant, add or remove items, or cancel, right on Shopify's own order status page, inside a window you set. No portal, no new login. You can also merge two paid orders from the same customer before they ship.
Nothing runs at checkout, and money never moves without a confirm. Every edit is logged.
You can also connect Claude or ChatGPT to read your orders. A post-purchase screen is coming soon.
14 day free trial. Would love your honest feedback.