What do people think of Sutro?
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4.3/5All time (19 reviews)
1/5
Recently (0 reviews)23 Reviews
The pool monitor is effective when it functions properly, but the customer service is poor. I had difficulty activating my account after receiving the unit and attempted to contact Sutro via email and phone for over a month without success. Eventually, they provided me with an alternative way to set up an account, but by that point, the testing cartridge that came with the unit had already expired, rendering the device useless. Sutro promised to ship a replacement cartridge on July 17th, but it is now July 30th and I have yet to receive it and cannot get a response from them. Based on my experience, I cannot recommend this product to others.
Sutro gets a bad rap online, but I haven't had any problems with their customer service. Sutro is a must for anyone with a swimming pool. The Sutro Smart Monitor takes the guesswork out of water monitoring and helps you keep your pH, free chlorine, and alkalinity levels in check. The Sutro app also provides real-time alerts, so you can make sure your pool is always ready for a swim.Setting up Sutro is quick and easy, and the customer service team is always available to help if you have any questions. In my experience, Sutro's customer service is top-notch, and I would recommend their products to anyone looking for an easy way to maintain a swimming pool. Thanks, Sutro!
I have used Sutro for a couple of seasons and have seen them go from startup to full production. Sure some hiccups along the way, but no other company has a product that uses liquid tests and I have found that their wireless connectivity is great. I have a large back yard and my hub is inside the house but still stays connected to the monitor in the pool. Wifi isn't an issue anymore like it was with pHin and Water Guru.
They had customer support issues with the demand from this past season I was told, but they always compensated if service was unavailability or I got a bad cartridge and they said they added additional staff.
Using Sutro has saved me a ton of money since I can now run my chlorine at 2ppm and can keep an eye on it daily and if it starts to drop I can adjust before my pool goes green. I also don't have to worry about my pH ruining my heater and I can keep it dialed in with the daily tests.
Overall I'd highly recommend and if you have issues that aren't resolved then ask to have a customer support manager help. I did that and the issue was resolved within a day..
I use a Sutro that takes readings 3 times a day and sends them to my phone. Uses La Motte reagent cartridges. That gets me 3 important readings TA, FC, pH. I use this to do my regular chemical maintenance. This works well when I go away as I can tell the person at home what to add and how much without having to burden them with testing.
Hey Sutro!
I'm customer, product it's working very well. All the tests are available and the sensor is perfect, I love it.
