The pool monitor is effective when it functions properly, but the customer service is poor. I had difficulty activating my account after receiving the unit and attempted to contact Sutro via email and phone for over a month without success. Eventually, they provided me with an alternative way to set up an account, but by that point, the testing cartridge that came with the unit had already expired, rendering the device useless. Sutro promised to ship a replacement cartridge on July 17th, but it is now July 30th and I have yet to receive it and cannot get a response from them. Based on my experience, I cannot recommend this product to others.
What needs improvement
customer service issues (3)cartridge problems (3)setup issues (2)
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