What do people think of Supportiv?
The community submitted 16 reviews to tell us what they like about Supportiv, what Supportiv can do better, and more.
I regret using this site in the first place and it's not just a few mods that gave me problems it's most of them on there. This site is disappointing and the mods are cunning and I didn't do anything wrong and the blamed me for what they did themselves. Supportiv claims they don't diagnose but they do. "Supportiv does not offer advice, diagnosis, treatment or crisis counseling. Peer support is not a replacement for therapy. Please consult with a doctor or licensed counselor for professional mental health assistance" This was on there website and they have diagnosed me before in the past. They against what they claim to do. I don't trust this site anymore. Their website also claims that they don't judge and they do because they have judged me and they were unkind to me for no reason. They cross boundaries on this site and it's horrendous. Also there is no excuse to blame me and then act like they are the victim. I don't know what is wrong with the moderators but they are not that great at all. They often say things that are supposed to helpful I guess but its triggering and they don't care. They act like they have been helpful. They admit they think so highly of themselves and it seems like they don't admit they make mistakes. I had some mods that were full of themselves and acted like they were better and they could say anything they wanted regardless. This is a toxic website and they play the victim if they don't like what they hear from me and I don't know what is wrong with them. It makes me sad and I am not happy with the way I was treated. I liked that sometimes I could say whatever I wanted without getting booted but I have different beliefs and different opinions and I don't like they get offended. I think the mods need to listen to their own advice they give and they need to stop taking things personally.
Negative company mission
Weak customer support
Shame on this site. I joined because I was feeling alone and wanted to talk to people enduring what I was going through. The second I joined the chat I was greeted by the mod Hani H who asked me if I was having suicidal thoughts. I answer that the thoughts were there and I just didn't want to be alone. Immediately I was ejected out of the chat and redirected to a page telling me to call 911 with no ability to try to join any of the chats again thereafter. This was absolutely not the way this should have been handled. Disgusting. I will never recommend this site.
I had to move from a few groups until I find the right one for me, but it actually really helped me. The moderator was very attentive and asked me a lot of question and although I didn't fully found a solution to my problem, I felt much better about my situation and encouraged to deal with it.
The algorithm puts you in the wrong group constantly, the mods are sometimes rude and always unhelpful. I would not reccomend this site. Use lifeline instead, this is horrid.
The people are way more helpful than the mods
Used this a a shot-in-the-dark during a panic attack. actually helped-- i was shocked. moderator did a good job of juggling multiple users struggles and members of the group chat also had really good advice. maybe i just got lucky and matched in a chat with good people but hey it worked