Octopus ReviewShip code fast, no bugs
Promoted
Launching today
SaleSmartly brings customer conversations from WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, WeChat and more into one workspace. Manage leads with a built-in CRM, let AI agents answer questions and qualify customers 24/7, translate conversations in real time, and automate follow-ups—all while your team keeps the context needed to turn more conversations into customers.
Congratulations on the launch!
This feels useful for a team trying to keep a consistent voice across several agents and channels.
SaleSmartly
@new_user___140202597473f65134ed0cb Thanks for pointing this out. Keeping a consistent voice gets harder as more agents and channels are involved. Shared conversation history and AI-assisted replies give the team a common starting point, while agents can still review and tailor each response to the customer.
I have been pretty skeptical about multi channel inbox tools lately, but seeing built in CRM tracking alongside live translation actually makes a lot of sense.
SaleSmartly
@chandrshekhar_rawen Fair point, Chandrshekhar. A shared inbox only goes so far if your team still has to look elsewhere for customer history or translate messages in another tool. We put CRM context and live translation alongside the conversation so agents have what they need while they’re replying. Glad that combination makes sense to you.
having AI agents handle initial qualification across whatsapp and messenger 24/7 saves so many manual follow up hours.
SaleSmartly
@thomas_jack3 Exactly, Thomas — you’ve got it. The AI agents can handle initial questions and qualification on WhatsApp and Messenger around the clock, then pass the conversation to a teammate when it needs a human. That frees the team to focus on the follow-ups that need their attention.
Promomix
i have been looking for a unified inbox that actually supports line and telegram alongside standard social channels without feeling cluttered.
SaleSmartly
@margret_rhyme You’re right, Margret. If your team uses LINE or Telegram, the inbox doesn’t feel very unified when those chats still live elsewhere. SaleSmartly brings them in alongside the other social channels, and you can filter by channel when you want a clearer view. Glad this stood out to you!
our support lead was just complaining about losing context when switching between instagram DMs and whatsapp yesterday so i had to share this with her.
SaleSmartly
@sandy_leventh Thanks for sharing it with her, Sandy! That back-and-forth between Instagram DMs and WhatsApp is exactly what we wanted to make easier. SaleSmartly puts both in one inbox, with customer history close by, so the team has more context when picking up a conversation.
I have been using separate tools for social media DMs and CRM tracking for a while but missing unified conversation context was always frustrating.
SaleSmartly
@uttam_kumar31 I hear you, Uttam. It’s frustrating when the full conversation is in your DMs but the CRM only has bits of the story. Keeping both together was one of the main reasons we built SaleSmartly.