Respello handles customer service by reading incoming emails and replying based on your company’s policies, FAQs and knowledge base. It can automatically answer routine messages, hold sensitive or high risk emails for review, flag urgent issues and text your team when attention is needed. You control tone, empathy, formality and response length, while edits and approvals help Respello improve over time.
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We built Respello because business inboxes become messy fast. Important messages get buried, replies take too long and teams spend too much time sorting through email instead of doing actual work.
Respello was built to change that. It organizes incoming emails, flags what needs attention, drafts context aware replies and gives teams one place to manage conversations while keeping people in control of what gets sent.
As we built it, the goal became less about helping people write emails faster and more about helping businesses manage the entire inbox workflow from start to finish.
We are launching Respello today and would really value feedback from anyone who deals with a busy business inbox. We are especially interested in hearing what parts of email take the most time for you and what you would want Respello to handle next.