Launching today
ReplyKit
Support replies in 3 seconds. One file, no subscription.
9 followers
Support replies in 3 seconds. One file, no subscription.
9 followers
ReplyKit is a full customer-support toolkit that lives in a single HTML file — no install, no account, no subscription, works offline. Unlike SaaS help desks, your data stays 100% on your machine. Organize unlimited reply templates by category, auto-fill variables like [customer_name] and [order_number], bulk-import replies from Excel, and keep notes, favorites, alarms, and auto-backup in one place. 10 ready-to-use templates included. One-time $9.
Curious how the auto-fill variables actually work in practice - do I have to manually type out each placeholder every time or is there some way to parse them from a ticket?
@necatisere96416 Hey Necati! Right now it's manual — when you copy a template with variables like [Customer Name] or [Order Number], a popup appears where you fill in each value and it auto-substitutes into the reply. No ticket parsing yet, but auto-parsing from incoming messages is on the roadmap for the next AI-powered version. Stay tuned! 🚀
How does the auto-fill for variables actually pull in the customer_name or order_number if everything runs offline with no connection to my help desk or CRM?
Love that everything stays local and there's no subscription nonsense, this looks perfect for my solo support workflow. One thing that would be a lifesaver though — letting me bind a global hotkey to pop the search bar up from anywhere on my desktop so I can paste a reply without alt-tabbing to my browser tab first.
@ancacypedd50847 Really appreciate this — great callout. Not possible with the current single-HTML-file / no-install setup since that needs OS-level access, but it's exactly the kind of feature that would justify an optional browser extension down the line. Filing this as a v2 idea.
In the meantime, pinning the tab + your browser's own tab-switch shortcut is the closest workaround.
Single HTML file is such a clever move, especially for something handling customer data. Loaded it on my laptop and the variable auto-fill plus Excel import actually saved me a real chunk of time on a batch of replies this morning.
@gke1026178 Thanks so much, Gökçe! 🙌 Really glad it saved you time on batch replies — that's exactly what it's built for. The variable auto-fill gets even better once you build up your template library. Let me know if you have any feedback!