ReplyKit
Support replies in 3 seconds. One file, no subscription.
12 followers
Support replies in 3 seconds. One file, no subscription.
12 followers
ReplyKit is a full customer-support toolkit that lives in a single HTML file — no install, no account, no subscription, works offline. Unlike SaaS help desks, your data stays 100% on your machine. Organize unlimited reply templates by category, auto-fill variables like [customer_name] and [order_number], bulk-import replies from Excel, and keep notes, favorites, alarms, and auto-backup in one place. 10 ready-to-use templates included. One-time $9.
Curious how the auto-fill variables actually work in practice - do I have to manually type out each placeholder every time or is there some way to parse them from a ticket?
@necatisere96416 Hey Necati! Right now it's manual — when you copy a template with variables like [Customer Name] or [Order Number], a popup appears where you fill in each value and it auto-substitutes into the reply. No ticket parsing yet, but auto-parsing from incoming messages is on the roadmap for the next AI-powered version. Stay tuned! 🚀
How does the auto-fill for variables actually pull in the customer_name or order_number if everything runs offline with no connection to my help desk or CRM?
How does the bulk-import from Excel actually parse things — does it read column headers as variable names or do I have to map them manually each time?
Love that everything stays local and there's no subscription nonsense, this looks perfect for my solo support workflow. One thing that would be a lifesaver though — letting me bind a global hotkey to pop the search bar up from anywhere on my desktop so I can paste a reply without alt-tabbing to my browser tab first.
@ancacypedd50847 Really appreciate this — great callout. Not possible with the current single-HTML-file / no-install setup since that needs OS-level access, but it's exactly the kind of feature that would justify an optional browser extension down the line. Filing this as a v2 idea.
In the meantime, pinning the tab + your browser's own tab-switch shortcut is the closest workaround.
Love that it's just a single HTML file I can keep on a thumb drive. The Excel import for bulk templates saved me an entire afternoon of copy-pasting, genuinely useful.
Love that everything lives in a single HTML file with zero setup, feels like the kind of thoughtful offline-first thinking you almost never see anymore.
@erdoanicdw Thank you, Erdoğan! 🙌 That was the core philosophy from day one — no install, no login, no cloud dependency. Just open and work. In a world where everything wants to be a SaaS, sometimes a single file is just the right tool for the job.