Launching today
Replio
All your reviews in one place, every complaint owned
2 followers
All your reviews in one place, every complaint owned
2 followers
Replio aggregates customer feedback from the review sites and delivery apps your customers use (Google, Yelp, DoorDash, Uber Eats), finds the complaints that keep coming back at each location, and gives each one an owner, a due date and a later check. Rex, the assistant, works by text and in GroupMe.
Hey Product Hunt, I'm Chase. I've spent eleven years at Chick-fil-A and I'm now a multi-unit Operating Partner.
Every week the same complaint would show up in our reviews. Cold fries at one store, a missed item at another. Everybody read them. Nobody owned them. A month later the same complaint was back.
So I built Replio. It pulls in feedback from Google, Yelp, DoorDash and Uber Eats, finds the complaints that keep coming back at each location, and gives each one an owner, a due date and a check on what customers say next.
Rex is the assistant. Your managers text him or talk to him in GroupMe to see what's open and mark work done. Nothing posts publicly until someone on your team approves it.
What would help most: if you run more than one location, tell me what breaks first when you try to follow through on a complaint.