Pythia improves the productivity of your customer support in Zendesk. Optimize macros usage in Zendesk Support and shortcuts usage in Zendesk Chat, and use advanced Macros Reporting to track usage trends and gaps.
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Maker
Hi, Andrei from Pythia is here.
This is my first launch on PH and I am very thrilled. 😅 PH suggests to be authentic, so let me speak from my heart. 😊
We started Pythia with the vision of democratizing access to AI in customer service. AI tools are still overpriced today and are being sold like luxury goods. We are trying to make them like commodities: simple, cheap, and efficient. Just like we buy a cloud hosting today instead of physical servers in the past. Our dream is to disrupt the global customer service industry with completely autonomous AI assistants. We might dream too big, but it is OK for a dream, right?
Now Pythia works in Zendesk only because we know it in-and-out. I’ve been doing customer service and Zendesk consulting for the last 8 years (some proof). After several projects with AI for our Zendesk clients, we (me and Aleksey) started slowly nurturing Pythia and published our first Zendesk app at the end of 2019. We see how much our first clients love Pythia and are very inspired to move forward.
We know for sure that macros underutilization is the main productivity killer. And we fix it. With Pythia, support agents benefit from smart reply suggestions and advanced semantic search for macros/shortcuts and cool quick buttons (for macros). And managers, in turn, can track usage trends with advanced Macros Reporting (without limits like last 30 days or Enterprise plan) to close agents' knowledge gaps.
With Pythia, you can start with AI in a few minutes. Really. No multi-weeks setups. No setup fees. No hidden charges. We don't sell AIr or magic – just AI.
Pythia is growing into a multi-product shop of AI solutions for different use cases. We are looking to post more cool things on PH in the near future. Stay tuned 😉
P.S. One more thing. Use this code to get a 20% discount for Pythia for the next 3 months (redeem before May, 1) – ph_discount_20.