popo24

Real-time chatbot monitoring and alert

9 followers

Real-time chatbot monitoring and alert

9 followers

Enabled the engineering team to handle the unpredictability of chatbot interactions with customers. Allowed parameters to ensure that the responses align with the company's culture, not sending out the initial response immediately.

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Launch tags:Developer Tools•Artificial Intelligence•Bots

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There has been a surge in chatbot implementations recently. Typically, chatbots send out the first response they generate, without any control over these responses, making it a one-shot process. The Popo24 platform evaluates these responses, allowing engineering teams to set specific parameters to determine whether or not to accept them. These parameters are highly customizable and tailored to the company's needs. The platform not only helps monitor chatbot responses but also creates alerts if the chatbot exhibits "hallucinations."

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2yr ago

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