Ortrace

Tranform customer feedback into actionable insights

6 followers

Tranform customer feedback into actionable insights

6 followers

Ortrace helps product and engineering teams understand what users are struggling with by bringing feedback and customer voice from sources like support tickets, Slack, Email, Zendesk, Intercom, community posts, and session recordings into one place. Instead of signals being scattered across different tools, Ortrace analyzes them together to surface patterns, product friction, and recurring issues helping teams clearly understand what users need and decide what to build or fix next.

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Launch tags:Analytics•Artificial Intelligence•YC Application

Launch Team / Built With

Framer AI AgentsDesign and publish professional sites with AI

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Maker

📌

Hey everyone 👋 Over the past few months I spent a lot of time talking with product managers, engineers, and startup teams about how they understand what their users are struggling with. What I kept hearing was surprisingly consistent. Teams have plenty of tools for debugging, analytics, and logging, but the actual voice of the customer is scattered everywhere. Support tickets, Slack threads, Emails, Intercom, Zendesk, session recordings, community posts, emails, X, Reddits. Individually they’re just small signals, but together they often reveal the real problems users are facing. The challenge is that these signals live in completely different places, so turning them into something actionable for product decisions is still very manual. That’s why my friend Manush and I started building Ortrace. Ortrace connects feedback and customer signals from multiple sources and analyzes them together to surface patterns, product friction, and recurring issues. The goal is simple: help teams clearly understand what users are struggling with and decide what to build or fix next. This launch is an early version and we’d genuinely love feedback from the Product Hunt community. If you build products, work with user feedback, or think about product decisions, I’d really love to hear how you currently handle this problem. Thanks for checking out Ortrace and we aim to bring the best customer intelligence stack to you guys so we make Feedback into something meaningful.

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7mo ago

Maker

Hi guys,

Really excited to finally share Ortrace with the Product Hunt community.

At my workplace, navigating user feedback is honestly a huge pain. Each customer has multiple internal and external Slack channels, and when a bug or issue comes up it usually goes back and forth between adoption pod members, the customer, PMs, and engineers just to understand what actually happened. Sometimes that alone can take days before a clear ticket even exists.

What I kept noticing is that the problem isn’t a lack of feedback, it’s that the signals are scattered everywhere, Slack, emails, support tickets, session recordings, community posts.

That’s what led us to start building Ortrace. The goal is simple, bring these signals together and turn them into clear, actionable insights so teams can quickly understand what users are struggling with and decide what to fix or build next.

This is still an early version, so I’d genuinely love to hear how others here currently handle user feedback and bug reports. Any feedback would mean a lot 🙏

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7mo ago

Forum Threads

p/ortrace

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7mo ago

How do your teams turn scattered user feedback into real product decisions?

While building Ortrace, I spent a lot of time talking with PMs, engineers, and startup teams about how they understand what users are struggling with.

One thing kept coming up: feedback exists everywhere support tickets, Slack threads, community posts, session recordings, emails. Each signal is small, but together they often reveal the real problems users face.

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