Launching today
Nexus Support Pilot
Autonomous AI support agent with grounded retrieval
1 follower
Autonomous AI support agent with grounded retrieval
1 follower
Nexus Support Pilot is an autonomous AI customer support agent featuring grounded knowledge retrieval, multi-step guided troubleshooting workflows, and seamless tier-2 human escalation without race conditions.
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I built Nexus Support Pilot because traditional customer support bots often hallucinate answers or leave users stuck in endless loops when an upstream error hits.
It's an autonomous support agent designed with strict engineering boundaries:
Grounded Retrieval: It binds responses directly to verified knowledge base documents to eliminate drift.
Stateful Troubleshooting: Instead of static text, it executes multi-step diagnostic sequences to handle system errors step by step.
Clean Escalation: When automated resolution fails, it packages full session context and trace telemetry for tier-2 human hand-off without forcing the user to repeat themselves.