NexaChat: Omnichannel AI customer support with human handoff

Hi Product Hunt! 👋 We’re excited to introduce NexaChat by Gennexa AI. Customer conversations happen across calls, chat, email and WhatsApp. Keeping support consistent across those channels, and preserving context when a human steps in, can be challenging. NexaChat brings these conversations into one AI support solution. Here’s what it offers: 💬 Support across voice, chat, email, WhatsApp and in-app messaging. 📚 Answers grounded in your business documents. 🤝 Human handoff with the conversation’s full context. 🔒 PII redaction and policy guardrails. 🔗 Connections to tools including Zendesk, Salesforce and Genesys. Our focus is practical: help AI handle routine questions while giving human agents the context they need for more complex conversations. We’d love your feedback. What’s your biggest customer support challenge: repetitive queries, disconnected channels or handoffs that make customers repeat themselves?