We love reddit and unique internet products. Looking over the current subscription boxes available, we noticed an opportunity to provide a much better product to internet aficionados and redditors. Our goal is to surprise our members each month with products that have gone viral, reddit and imgur related merchandise, and generally awesome things that people see and say, "I need that!"
We welcome feedback about our website, and encourage discussion about our products, our marketing, and our commitment to customer satisfaction. As a Narwhal Bacon Box customer, you won't be disappointed with what we send you every month ... unlike other box companies.
@chasehwill pretty sweet concept. Were you able to work out a deal with Cards Against Humanity? I know they've been working on rolling out wholesale purchases.
We're in November, 5 months after this post, and absolutely no boxes have been shipped.
Now they even erased all social media presence (which included all the complaints by dozen of pissed-off customers like me).
In those 5 months, they had no troubles charging credit cards. But getting the product we paid for, or decent explications as to "why the heck my July box hasn't shipped in October" was harder.
They handled very poorly this with very sparse communications.
This has gone further than a simple lack of professionalism. It's on the edge of being a scam.
I'd not recommend doing any business with any of the makers of this product.
On the same time, now that I've clearly no hopes of getting the products I paid for, I'd like this company to erase all my data (especially credit card infos).
This is my first disappointment ever in a PH featured product.
@jpvalery I love how you mention we fully refunded your purchases and even promised free boxes on top of that. We've had to shut the business down and we announced that on social media. Refunds have been processed and we're no longer taking orders - clearly. Social media was shut down due to us going out of business.
@chasehwillhttp://imgur.com/UrUm0gx I love how you mention how obnoxious and disrespectful you are with your customers.
You refunded me after multiple posts on social medias that were getting a lot of attention. You promised a single free box, which is the bare minimum when you are 3 months late in the delivery of a product.
We never saw the "going out of business information". The latest communication was "we're working with an investor to get through it".
Easy to delete a page where you had dozens and dozens of people complaining. I think it's not about you going out of business but hiding how much you screwed up.
I can understand failure, but not the lack of professionalism you demonstrated over the last 5 months.
Looks great. Almost subscribed but I got a question for @chasehwill.
I saw that you're shipping to Canada : is it a DDP shipping or regular shipping ? I.E : Will i have to be f****ed by a customs fee upon receiving your box or is it all taken care off ?
Cheers from Montréal,
@jpvalery Just spoke to our international shipping consultant, we're working to get customs and duties included for our Canadian and European customers. I can't promise we'll have that done for the first box but, we'll definitely have it done for the second.
Dear Narwhal Bacon Box,
I was putting a lot of hopes in you, but you've only disappointed me so far.
First you changed the picture of the box content back in June during your website redesign. Showing less products as included in the box. That's a bummer but I can live with it.
Then you were more than a month late for July's box. I mean that's a real issue for a monthly box. And you only warned us about just a couple of weeks ago.
Adding on top of that, you told us you'd be shipping last week. But a comment from yesterday said that you're actually currently shipping the boxes as we speak.
So we're now targeting at a 6 weeks delay.
When you finally noticed us of the delay, you said that you'd be offering a free month box to every subscriber.
However, I was today charged 40$ for September box. Although I asked to skip August as I didn't want to get charged for a second box before getting the first one.
So for a sum up : I was charged 40$ in the first days of June, 40$ today. So 80$ in 3 month. But 0 (ZERO) boxes received.
What's your move now Narwhal Bacon Box ? Cause at that point I'm considering asking my credit card company to cancel the transactions among other dispositions.
how does this compare with Lootcrate and other sub boxes that are "pop culture" vs food/clothing? Is the feeling that since its topical (for a specific vertical market) you can 1) charge more; and 2) not lack for ideas? Also, how long does it take to source items you find on Reddit, or is reddit simply a guide?
@micah We're trying to differentiate ourselves by providing higher quality and long-term value items in every box we ship to our customers. 1) Yes. As we're providing more in every box than just single use items and/or novelty products. 2) We haven't had any issues developing a long list of qualified items. We use reddit as a guide. Items are sourced from all over the web based on interest gained but, typically items we find elsewhere have been mentioned on reddit due to the nature of the beast. As of now, products that we pre-qualify which cannot meet our unit quantity or delivery time criteria end up not making it to the qualified list. I hope this answers your question.
Michah, if you have any more questions let me know.
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