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LiveAssist
AI chat that qualifies visitors into sales ready leads
16 followers
AI chat that qualifies visitors into sales ready leads
16 followers
LiveAssist is an AI website assistant that qualifies visitors through conversation, not forms. It reads intent, captures contact + context, and sends your team a structured, sales-ready lead, summary, contact, and full transcript. Multilingual and fully managed.
One thing that would really help my team is letting us set custom qualification criteria per use case, like different scoring rules for enterprise vs. SMB visitors, so the leads come through already tagged and routed to the right person on my side.
@authpro That is exactly the problem LiveAssist is designed to solve. The attached screenshots show selected, anonymized excerpts from a real solar client’s qualification flow.
Before LiveAssist, their sales team had to call basic form leads just to confirm essential details: service-area ZIP code, homeowner status, utility provider, energy bill, product interest, timeline and preferred callback time.
LiveAssist does more than ask a fixed list of questions. It first answers the visitor’s questions and clarifies whether they need new solar, energy storage or an existing-system upgrade. It then follows the relevant qualification flow and sends the sales team a structured lead summary, contact details and complete conversation transcript.
The salesperson can therefore begin with useful context instead of repeating the entire discovery process.
We can configure different qualification flows for each use case. Enterprise and SMB visitors, for example, can follow different criteria, scoring, tagging and routing rules so every qualified lead reaches the right person.
All personal and company information shown in the screenshots has been replaced for privacy.
Out of curiosity, what are the first two or three signals your team would use to distinguish an enterprise lead from an SMB lead and would you want those rules to control both scoring and automatic routing?
finally something that skips the usual contact form back-and-forth. had it running on a test page and the lead summary it fired over actually had useful context, not just a name and email.
@bishop_brown Thanks, Bishop. Really glad the lead summary gave you useful context. That is exactly why we built LiveAssist. A name and email alone rarely gives a team enough information to follow up well. I appreciate you testing it. Was there anything you wished the summary had included?
tried it on our pricing page and honestly the lead summary was spot on, way more useful than the random form fills we usually get. the multilingual thing is a nice bonus too
@olive_nell Thanks for trying it, Olive. I’m really glad the pricing-page summary preserved the context your team actually needed. Pricing visitors often have strong intent, but a basic form strips that context away solving that is exactly why we built LiveAssist.
Great to hear the multilingual support was useful too. Which languages do your visitors use most often, and would automatically tagging or routing leads by language help your team?