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LinkChat
Lightweight live chat for small business websites
4 followers
Lightweight live chat for small business websites
4 followers
LinkChat is a lightweight online customer service system designed for small and medium businesses. Add a live chat widget to your website in 30 seconds with just one line of code. Features include real-time messaging, multi-agent support, auto-assignment, quick replies, file sharing, and a desktop client with popup notifications. Free to use, no credit card required.
Adding a built-in knowledge base or canned response library with search would be a huge time saver for agents handling repeat questions. Right now quick replies exist but there's no way to organize them by topic, so scrolling gets tedious fast.
finally a chat widget that doesn't make me paste a dozen scripts and fight with css. the popup notifications on the desktop client actually work, which is more than i can say for most tools in this space.