LawnStarter

The easiest way to order lawn care.
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What do people think of LawnStarter?
The community submitted 22 reviews to tell us what they like about LawnStarter, what LawnStarter can do better, and more.
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22 Reviews
Alex
Review of LawnStarter
Beware! I've used Lawn Starter for about a year in Tampa, FL. Everything was great until the last few months. The crew destroyed 3 sprinklers; customer service only agreed to cover a part of my $164 bill to replace them. A couple months later, they damaged 2 more sprinklers. This time customer service rep, Kylie, wrote to me that it was my fault and refused to assist and reimburse me for yet another fix. They even refused to reimburse $$ for the service that caused the damage. Unacceptable and disappointing treatment of their customers. Will never use LS services again.
Weak customer support
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Lili & Vince Bouyer
Does not recommend this product
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Arthur Thomas IV
Does not recommend this product
Review of LawnStarter
I have had nothing but trouble with LawnStarter since signing up. Getting people to even show up regularly is a hassle. Their agents will be assigned and cancel and just not show up. This of course will mean your grass doesn't get cut and you get charged with a long grass fee when their own people don't do the job. You can also request other services with them. I requested a quote for fertilization that I should have gotten the first time my yard was mowed. I never got a quote. The next different person that showed up did give me a quote and I agreed to it then they disappeared from the system. So another new person from them messaged me about needing to send another quote. I never got the quote after waiting two days and the service was simply marked completed. I got charged $99 for an old quote and no work being done. I have spend at least an hour and a half on the phone explaining then to them. They tell me there are photos of the work and I requested they send them. The photos they have are of the laws being mowed, and have nothing to do with fertilization. They told me then would call within 48 hours because it had to be escalated, and the customer service rep I was talking to couldn't help me. I waited 48 hours with no calls and no voicemail messages from the company. My emails were basically ignored as well. I called back to only encounter another service rep that seems to have no clue about previous information and starts the whole cycle over against telling me I have to wait 48 hours to hear from someone after escalating the issue. So I have a charge for work that was never done and a charge for long grass that was their fault. All these charges on my credit card and in 2 months I have only had my yard mowed twice. LS has no standards when it comes to picking their agents. They let people in and out of their system and will simply charge you without hesitation or reliability of service. You may very well get an excellent person that does great work but it is a complete gamble and the odds are likely not in your favor because LS has no standard. They clearly don't care who signs up for lawn service and no quality assurance process in place to make sure customer are taken care of. LS is a billing system only and does not care about service. I have to get a new credit card now to stop them from charging me further. They are a horrible company that shouldn't be in business. I really recommend people to stay away! They just don't care about the people they hire or ensuring service is actually done.
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Jerome Polsinsky
Recommended this product
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Corrie Robinson
Does not recommend this product
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Marc Mis
Recommended this product
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Amazing instant ordering. Love the ease of use. LawnStarter is basically uber for lawn care/
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Patricia Locke
Does not recommend this product
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Amanda Spencer
Recommended this product
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Lawn Starter is awesome! I am disabled and cannot really mow or do any sort of upkeep on my lawn. There are multiple mowers to choose from so you can always find a perfect fit. Never had an issue with Lawn Starter and I also really like the fact that everything can be scheduled and done through the app as opposed to having to ask neighbors and friends about who to hire. And then I also do not have to worry about my local lawn mower's availability because they can always get me another crew! That means that I do not have to worry about anyone going out of town and not being able to get my yard maintained because of it.
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Tucker Crouch
Recommended this product
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NM R
Recommended this product
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