Kriseena

AI customer support for e-commerce & SaaS teams

10 followers

AI customer support for e-commerce & SaaS teams

10 followers

Kriseena connects to your Shopify or WooCommerce store and answers customer questions using your real order data. Setup takes minutes. Your team handles less.

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Launch tags:Customer Success•Artificial Intelligence•E-Commerce

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Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

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Maker

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I used to see the same thing everywhere I looked in e-commerce communities. Founders answering support at midnight. Copy-pasting tracking links one by one. Asking in groups "how do you all manage this?" and getting back "hire someone" or "use a chatbot." The chatbots were useless. They'd say "how can I help?" and show four buttons. Customer clicks "order status." Chatbot says "please check your email." Customer already checked their email. That's why they're here. And the proper tools — Zendesk, Intercom — were built for teams of 50. A 2-person Shopify brand doesn't need SLA management. They need someone to answer "where's my parcel" at 11pm without them being awake. So I built Kriseena. It connects to your store and actually looks up the order. Not "here's our tracking page" — the real answer. "Your order shipped Wednesday, it's with Royal Mail, here's the link, arrives tomorrow." The thing that surprised me most was how much people needed draft mode — where the AI writes the reply and a human approves it before it sends. Nobody wanted to hand full control to AI on day one. That one feature changed how fast people trusted it. That's still what Kriseena is. Fast answers. Real data. Human in the loop.

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4mo ago

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