Hi Product Hunt! 👋
Tadas here! We are very excited to launch IntercomExport on Product Hunt 🚀!
IntercomExport is a tool that can export your Intercom Conversations to CSV format in one-click. Then you can analyse that data in Microsoft Excel, Google Sheets, Numbers or import to a BI or data warehousing system.
The idea came when I wanted to analyse our Intercom chats to identify recurring themes and realised that there is no way to do that without messing with the API.
Intercom data is very rich and when analysed can uncover interesting insights into unmet user needs, product shortcomings and user education issues. These insights can then be used to inform product roadmaps, knowledge base articles, support bot training, marketing campaigns and sales processes.
We are learning about the customer use cases and are building a very exciting new product which will allow companies to get even closer to customer needs (all without touching Excel), so watch this space.
If you are wondering what insights lie in your Intercom data, we'd be happy to offer you 50% off the first three months. To claim this offer, contact us and reference ProductHunt.
If you have any questions, feedback, or ideas - please pass them on in the comments! 👇
Cheers,
Tadas
Prodsight for Intercom