Intelli Desk

Structured Field Issue Management. Faster Resolution.

3 followers

Structured Field Issue Management. Faster Resolution.

3 followers

Intelli Desk is an advanced field issue management software for OEMs, enabling efficient handling of field-reported technical issues. It centralizes collaboration among dealers, service managers, back-office teams, and suppliers through structured, traceable workflows. Supporting the full issue lifecycle with SLA tracking, real-time visibility, analytics, and knowledge management, Intelli Desk drives faster resolution, accountability, and continuous quality improvement.

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Launch tags:Analytics•SaaS•Tech

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OEMs were struggling to manage field-reported technical issues using emails, spreadsheets, and disconnected tools not built for complex engineering workflows. Critical context was lost, resolution times were long, accountability was unclear, and the same issues kept recurring. We built Intelli Desk to bring structure, visibility, and traceability to field issue management. Our goal was to create a single platform where dealers, service managers, back-office teams, and suppliers collaborate seamlessly, tracking every issue from first report to root cause and corrective action, while turning real-world issues into an organizational knowledge base that prevents repeat problems.

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2mo ago