Hello, When I started building our incident management platform, I knew there had to be a better way to handle errors and incidents. In WorkbaseONE, we are keen on solving the existing solutions' three important problems. 1. One place to manage alerts and tasks Many existing incident management platforms are designed to receive alerts in one centralized location and allow users to manage tasks associated with resolving the issue in a separate location, such as a task management system or project management tool. This approach cannot be effective in keeping track of incidents and ensuring that tasks are properly delegated and completed. Our platform is designed to streamline this process by allowing users to manage alerts and tasks in one centralized location. With our platform, you can receive alerts, assign tasks, and track progress all in one place. 2. Make your alerts more aware One of the challenges with many existing incident management solutions is that the alerts are often very generic, providing only basic information about the error or issue. Our platform allows you to add any attributes to the alerts, including priority, status, and assignees. This additional data can help you more easily categorize and route the alerts to the right people. 3. Automation vs. Policies While many existing incident management platforms rely on a fixed escalation policy to handle the assignment of errors, Workbaseone takes a more flexible and powerful approach with our automation rules. With our platform, you can configure the escalation policies based on multiple data points, including the type of incident and other custom attributes you've added to the alert. This allows you to more accurately and intelligently route the errors to the right people or teams, ensuring that they are handled quickly and efficiently.

Anima - OnBrand Vibe Coding — Design-aware AI for modern product teams.

Design-aware AI for modern product teams.

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3yr ago

Aihotdeal

Really impressive idea! Would it be okay to include your product in my directory (URL: producthunt.com/products/wikigpt3)? Check it out and let me know!^

@carter_wang sure

Incidents by WorkbaseONE

Manage your incidents better

Manage your incidents better