Hey y’all, we are really excited to bring you Hippo Wiz, a hippo that loves videos.
Video is mainstream now. No doubt, it engages customers of any business throughout their lifecycle. We believe video plays an even bigger role in improving customer support experience. So we thought we would start there, as we set foot in the world of video.
Hippo Wiz is not just a screen or webcam recorder tool. We handle the complete support video resolution process contextually, from creating, editing (do check out our editing features) to publishing in Helpdesk (integrates with Freshdesk & Zendesk as of now) and as a solution.
Pretty excited to hear what y’all think. We also offer special discount for PH. Coupon code: HW-PH-SPL
BTW thanks for the hunt @kwdinc
@viganb Thanks for liking us. Upcoming integrations GrooveHQ, Desk.com, Intercom, Zoho Desk and we will be adding more. Let us know what you're looking at?
@redoisin We will be publishing pricing in our website shortly, for now you can access pricing page in the below URL by signing up to Hippo Wiz,
https://www.hippowiz.com/setting...
@redoisin@srinivasan_s Yes, I agree that pricing should be available upfront and we subscribe to that philosophy. It was a miss than a tactic. Hopefully we will fix it within this week.
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@karthimariappan Any update on your pricing - it would be good to understand that before signing up for your product
@krishnade Thank you for the interest in Hippo Wiz. Our pricing will be available on our site by this weekend. However, I have captured our pricing details in the below video for your quick reference (as available inside the product on sign-up)
https://www.hippowiz.com/video/p...
Hope this helps.
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Sounds amazing. This will certainly help resolve issues faster without being over intrusive or over descriptive.
For those who describe the steps with long text and so many annotated screenshots can now easily send the instructions in much better useful instruction. No getting lost for the customers.
In many cases, support staffs end up asking for the user credentials to resolve the issue, can now just share the Wiz Magic.
Thanks for the tool. Looking forward to integration with Zoho Desk.
@hemant19cse Thanks Hemant for taking your time. You've nailed the use cases. We are looking forward to integrating with Zoho Desk as well.
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Just out of curiosity, why isn't the demo video in the gallery above available on your website? I clicked through from the PH homepage and was looking for a video demo of the product.
@passingnotes Vimeo Pro is planned and will be available in a couple of weeks. Intercom is in the roadmap too. It has multiple use cases we would like to hear what use case you're looking at.
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