Hi Product Hunt, I'm Ali. You might know me from WP ULike, a WordPress plugin I wrote.

Supporting that plugin taught me something about support inboxes: the email lands in one place, the chat in another, and the order or license I need to check is in a third tab.

So I started building a small tool for my own support, just to see a reply and the customer's order side by side. Then it kept growing, and now it's HelpWich.

It's one inbox for customer email and website chat. An AI agent answers from your help center. When it shouldn't guess, it hands the conversation to a person with a note, so your team doesn't start cold.

What you get today:

Email and Beacon website chat in one inbox
Order and license details beside the reply (WooCommerce, Easy Digital Downloads, Shopify or your own app)
An import that tries 25 conversations first, with undo and no import fee
Public prices from $29/month

There's a free trial with no card, and a 14-day money-back guarantee once you pay. There's no free-forever plan, so you know where you stand.

I'd love your take on two things. Does the AI handoff feel trustworthy? And what would stop you from moving your support over?

I'm here all day, so ask me anything.