Helios CX: Plataforma de feedback continuo para retención y crecimiento

Me and my co-founders built Helios after years working with B2B teams that were “flying blind” when it came to understanding their customers. Companies were sending surveys, collecting NPS, and doing follow-ups… but everything lived in different tools, different spreadsheets, and different people’s heads. No one had a clear view of client health, which led to preventable churn and missed revenue. Helios was born from that frustration. We wanted a simple, continuous way to measure customer perception, identify risks early, and help commercial teams act before it’s too late. Throughout the build, our approach evolved a lot. We realized the real value isn’t just collecting feedback, but turning it into clear, actionable insights that sales and CX teams can actually use every day. Today, Helios helps teams understand what their clients need, improve retention, and grow revenue from their existing accounts.