Gorelo: A Helpdesk ticketing system that evolves with its users.

Gorelo is an advanced, cloud-based Helpdesk application that aims to offer a complete communication and task management experience. We prioritize listening to our users and subsequently working on features and tools most important to them.

I think the feature you will most enjoy is the live "inbox" type feel of this product. If your goal is to improve response time to your customers, this product will shave off valuable minutes. This will delight your customers as they get the feeling that their messages are important and someone is reacting to their needs immediately. The fully integrated search feature is also very unique in this space. It's part search and part universal filtering mechanism that gets you to the relevant data immediately. Lastly, the soon to come mobile app will keep you connected with what matters most: Your customer requests onsite. The clean no-nonsense interface shows you what you need to complete, take quick notes and leave you to interact with your customers.

It is no surprise how hectic manual task management and subsequent team communication on it can get. From using emails for communication to recording tasks and their particulars on Excel sheets, it becomes a mess. Like every other Helpdesk, Gorelo helps you automate most of it. It provides a common platform for your team where you can assign tasks, communicate and update your team with the progress, attach relevant files and links, track the time spent on each task and also access contact information of your clients whenever needed. The catch here is that Gorelo aims to be the complete task management solution with multiple additional features integrated right into the Helpdesk system. Gorelo also aims to be the most relevant by prioritizing user feedback and needs over fancy features. Gorelo is currently offering a 3-month full access to the service for free, so you can be among the first ones to sign up and use it for free! The first ones to signup will also be eligible for exclusive incentives in the future.